What's the Difference Between Receptionist and Admin Services?

What Is A Receptionist?

A receptionist is a company guest's first point of contact. These roles are usually appointed to individuals who are highly hospitable, personable and excellent communicators.

They are customer-facing office workers who perform a variety of roles but aren't usually privy to the inner workings of a company.

On a typical workday, you'll find a receptionist greeting and directing guests, answering and screening phone calls, handling mail and signing for deliveries.

Since a receptionist is the initial representative of the company and is personally responsible for making or breaking a company's image, this person should act professional and appear presentable.

On a typical workday, you'll find a receptionist greeting and directing guests, answering and screening phone calls, handling mail and signing for deliveries.

What Is An Administrative Assistant?

An administrative assistant or service provider takes on similar responsibilities as a receptionist but are also required to perform an assortment of admin focused roles.

These include behind-the-scenes work in which they are subjected to the ins-and-out of the business that extends beyond meeting and greeting guests, filing paperwork or faxing documents.

The sets of responsibilities might differ between organisations. However, general tasks assistants might be expected to undertake include arranging and preparing for meetings, making reports, invoicing, completing admin tasks and resolving related issues.

There might sometimes be personal administration assistants to an executive in a company and also a secretary. The former will sometimes act on behalf of their superior and act as their gatekeepers.

These include behind-the-scenes work in which they are subjected to the ins-and-out of the business that extends beyond meeting and greeting guests, filing paperwork or faxing documents.

Are Receptionist And Admin Services Interchangeable Terms?

If you think that these two positions are practically the same job, you're not the only ones. While reception and admin services do uphold similar duties, they have important differences.

Both professions have overlapping skills, duties, personality traits. Their repertoire includes telephone answering, mail handling, welcoming clients, and generally being highly organised individuals who find multitasking effortless.

Having said that, someone trained as a receptionist might not have the knowledge or understanding to be in admin support. At the same time, not every admin assistant has to deal with customers and might not necessarily need to have a high level of interpersonal skills.

Moreover, in niche industries like legal or medical, administration support may need to have a working understanding or background knowledge of the field.

Do I Need A Receptionist Or Admin Support?

If you're running a well-oiled machine that's growing in numbers, chances are you'll need both a receptionist and admin support to keep your business highly structured, organised and well run.

Having a few receptionists behind a front desk is vital. Not only will a couple of friendly faces put your company in a favourable light, but it's essential for security and convenience.

Arriving at an office without a reception desk or welcoming committee is upsetting, unsettling or frustrating for clients and workers situated closest to the office entrance who might constantly get disrupted by visitors asking for help or directions.

Another scenario might play out where strangers to the company walk straight through the office without anyone noticing, which poses a security threat if the person hasn't been vetted or granted access.

At the same time, not having a receptionist around means that all the responsibility falls on you. This could hamper your productivity, focus, and if you're not a highly structured person, cost you valuable business.

Additionally, a company can't thrive without highly trained admin support who help to keep the ship together by ensuring the nitty-gritty tasks are done. Again, without assigning someone with the correct knowledge to perform these duties, you're distracted from your focus on moving the company forward.

Arriving at an office without a reception desk or welcoming committee is upsetting, unsettling or frustrating...

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